Volunteers need to be understanding, friendly, helpful, compassionate and professional in their approach towards the wide variety of people who visit our hospitals.
This opportunity covers County Hospital & the Grange University Hospital
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To establish and build positive relationships with patients, relatives, carers and staff
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To reassure anxious patients or relatives and help answer general (non-clinical) queries
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Undertake dedicated Companion visits on the designated wards to provide comfort and support to patients/relatives/carers at the end of life
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Provide a listening ear gathering important stories and feedback to inform improved service delivery and meaningful end of life care experience
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To signpost relatives/carers/friends to post bereavement support
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To provide regular updates of Companion volunteering activity during peer support sessions
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To gather and share patient, relative, carer and staff stories
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To always adhere to the lone worker policy and buddy systems
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To attend training relevant to the Companion volunteering role
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To observe organisational policies and procedures and escalate concerns
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To attend supervision/peer support as required
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Assist patients in ensuring that suggestion / comments reach the appropriate staff / manager
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Providing patient information and other materials where needed
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Assist with keeping the volunteering area tidy and free from obstruction
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Talking/reading/singing/walking/pet therapy with patients.
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To adhere to Infection Control current policies and guidelines